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SoulBridge AI

Help & Frequently Asked Questions

1 How Do I Contact Support?
You can contact us anytime by email: soulbridgeai.contact@gmail.com
We usually respond within 24–48 hours. Our support team is here to help with any questions or issues you might have.
2 How Do I Delete My Account?
If you'd like to delete your account and all associated data, please email us at soulbridgeai.contact@gmail.com using the same email linked to your account. Make sure to clearly request account deletion in your message. We take data privacy seriously and will process your request promptly.
3 How Do I Cancel My Subscription?
Subscriptions can be managed directly through the payment platform used for your purchase (Google Payments, Stripe, etc.). If you need assistance navigating the cancellation process, feel free to contact us and we'll guide you through it.
4 Refund Policy
All purchases are final. If you believe there was an error in your transaction, please reach out within 7 days of purchase. We will review refund requests on a case-by-case basis and work to resolve any legitimate issues.
5 Free Trial Terms
Each Bronze tier user is allowed one 5-hour trial per account. This trial unlocks Silver and Gold tier companion access plus 60 trainer credits to experience premium features. One-time only per user to prevent abuse.
6 How to Switch Companions
Bronze Tier: Access to Bronze tier companions with basic features
Silver Tier ($12.99/month): Bronze + Silver tier companions with enhanced limits and premium features
Gold Tier ($19.99/month): All companions including exclusive Gold tier ones, unlimited features + Mini Studio
Referral Rewards: Unlock exclusive companions like Blayzo and Nyxara by inviting friends to join SoulBridge AI!
7 How to Customize Chat Colors
Color customization is available to Silver and Gold tier subscribers. Each companion has their own unique color theme that automatically applies when you select them, creating a personalized experience.
8 Why Am I Seeing Ads?
Ads help keep SoulBridge AI free to use. Bronze tier users see ads while using features to support the platform. Upgrading to Silver ($12.99/month) or Gold tier ($19.99/month) removes all ads permanently and provides enhanced features.
9 Creative Writing Assistant (Silver/Gold Feature)
Silver and Gold tier users have access to our Creative Writing Assistant! Look for the purple "Write" button in your chat interface. This powerful feature includes:

🫀 Poetry & Verses - Beautiful poems to express emotions
💡 Daily Inspiration - Uplifting quotes and affirmations
📖 Short Stories - Creative mini-stories and scenarios
🎵 Music & Lyrics - Songs, lyrics, and musical ideas
🧠 Thoughts & Notes - Journal entries and personal reflections
💌 Personal Letters - Letters to yourself or loved ones
🎨 Creative Canvas - Art therapy and emotional expression through drawing

All content can be saved to your library and exported! Text content exports as files, artwork exports as PNG images.
10 What is Nyxara and How Do I Unlock Her?
Nyxara - The Mystical Guardian is our newest exclusive companion! This powerful being offers cosmic wisdom and protective energy to dedicated community builders.

How to Unlock: Invite 6 friends to join SoulBridge AI through your referral link. Once they sign up, Nyxara will be unlocked in your companion collection.

🌟 Special Features: Mystical insights, cosmic guidance, protective energy, and exclusive spiritual content that's only available to those who help grow our community.
11 What Are the Tier Features & Limits?
🥉 Bronze Tier (Free with ads):
• Decoder: 5 daily uses • Fortune: 5 daily uses • Horoscope: 5 daily uses • Creative Writer: 5 daily uses
• 0 artistic time monthly • Premium features: LOCKED

🥈 Silver Tier ($12.99/month, $117/year):
• Decoder: 15 daily • Fortune: 12 daily • Horoscope: 10 daily • Creative Writer: 15 daily
• 200 artistic time monthly • Premium features: UNLOCKED • Mini Studio: LOCKED

🥇 Gold Tier ($19.99/month, $180/year):
• Decoder: 100 daily • Fortune: 150 daily • Horoscope: 50 daily • Creative Writer: 75 daily
• 500 artistic time monthly • Premium features: UNLOCKED • Mini Studio: UNLOCKED
12 Privacy & Security
Your chat history is private and only saved if you choose to enable saving. We do not sell or share your data with third parties. Full details about our privacy practices are available in our Terms & Privacy Policy.